After update silent, no SIP Ringing (VS-GW1600)

Hi sir,

Could you give me remote access for checking? I will help you to figure it out.
For convenient contact, please add my skype. My skype id is linda.li258

Best regards,
linda
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

I'm facing the same issue, where you able to resolve this? I spent hours with linda on this topic, my device is outside the PBX network, when I was on 2.2.2 everything worked fine, as soon as I updated to 2.3.1 I lost voice. I then downgraded to 2.2.2 and things started working again. If I call from inside the network and directly to the box, everything works fine. If you guys cameup with a solution please let me know.

I can help you. Do you speak Russian?

Thanks for your response. No I don't speak Russian but u seem to speak a good English

I'd appreciate your help

Hi sir,

Please check your skype. I sent the solution to you via skype. Please contact me when your skype is online.
Sorry again for the trouble.

Best regards

I couldn't understand, but the problem is NAT. You must perform two settings.
1) VOIP->Advanced SIP->Local Network List (Fill yours local network and if you have cluster fill addresses you device) see example in attachment
and you must fill yours "External Address" and "External Hostname"
2) Go to yours NAT settings and redirect ports 10000-20000 to yours device